Momoko
Support
Last updated: September 12, 2026
Contact
Email heylasek@gmail.com with Momoko in the subject. Include your app version, iOS version, device model, and a short description of what happened. A screenshot can help. Do not include passwords, full receipts, or payment-card information.
A purchase has not appeared
Do not buy again just to retry delivery. Reopen Momoko with an internet connection and check whether the content arrives. If the shop offers a delivery Retry action, use it. If the issue continues, contact support before deleting or reinstalling the app, because that can remove local progress.
Interrupted revive
If a revive payment completed while the app was closed, reopen the game and check the next Game Over screen. A recovered credit should allow one revive without a price or a new checkout. If another payment dialog appears unexpectedly, cancel it and contact support.
iCloud Save
Use the same iCloud account on your devices and enable iCloud Save in Momoko's Settings. Allow an internet connection for synchronization. This saves Mokos and unlocked characters, not every kind of progress or local revive credits. Turning the switch off stops synchronization; it does not erase the cloud save.
Refund requests
Apple handles App Store refund requests at reportaproblem.apple.com. Contact Apple through that service for billing and refund decisions.
Ideas and privacy questions
Use Feedback in the app for feature ideas, or email us directly. Send privacy and deletion requests by email rather than posting personal information on the public feedback board.